Return & Refund Policy

Last Updated: September 16, 2026

Thank you for shopping with Freedom. We want you to be satisfied with your purchase. If you are not completely satisfied with a home product purchased from us, you may request a return or refund subject to the terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product should be returned in its original packaging, including accessories and documentation when applicable.

• Proof of purchase or your order information must be provided.

• Certain products may not be eligible for return for hygiene, safety, customization, or other applicable reasons.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at freedomcompany@gmail.com.

Please include your order number and, when applicable, clear photos of the product and packaging. We will review the issue and may offer a replacement, return, or refund.

3. Non-Returnable Items

Some items may not be eligible for return, including:

• Used or damaged products caused by improper use or handling.

• Personalized or customized products, unless they arrive defective or damaged.

• Items specifically identified as final sale.

• Products that cannot reasonably be returned for health, safety, or hygiene reasons.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or damage that occurred during delivery.

5. Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

If Freedom determines that the return is due to our error or a defective/damaged product, we will provide appropriate instructions regarding return shipping.

6. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us at freedomcompany@gmail.com. Depending on availability, we may provide a replacement instead of a refund.

7. How to Request a Return

To request a return or refund, email:

freedomcompany@gmail.com

Please provide:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos, if the product is damaged or defective

Please do not send products back before receiving return instructions from Freedom.

8. Changes to This Policy

Freedom reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have questions about returns or refunds, please contact us:

Freedom
Location: USA
Email: freedomcompany@gmail.com